1.1 A contract between heynershop.co.uk and the customer for the supply of products by HEYNER UK Ltd to the customer comes into effect once an order has been accepted, processed and despatched by HEYNER UK Ltd. English law applies to all orders placed, and any disputes will be heard in the courts of England and Wales.
1.2 Registered Address: Unit 16, Monckton Road Ind.Est., Wakefield, WF27AL Registered No. 07553582 – Please send all correspondence to this address.
2. SHIPPING INFORMATION
2.1 The shipping fee is only charged once, even if we need to despatch multiple parcels to complete your order. Delivery is possible inside UK incl. the Channel Islands.
2.2 Your details must be specified carefully and must include your name, delivery and a contact telephone number.
2.3 HEYNER UK Ltd shall not be held liable for any delay or failure to deliver goods within our estimated delivery times.
Time of delivery will not be of the essence and any delivery date is an estimate only. We will use all reasonable endeavours to avoid late deliveries. You will have the right to cancel any order without liability to us if delivery is more than 14 days late.
2.4 The quantity of any consignment of Goods as recorded by us upon despatch from our place of business will be conclusive evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
2.5 Our liability for non-delivery of the Goods will be limited to, at our discretion, replacing the Goods within a reasonable time, issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods or a refund of the purchase price paid.
2.6 Any claim that any Goods have been delivered damaged or do not materially comply with their description will be notified by you to us and (where appropriate, to the carrier) within 7 days of their delivery. We will at our sole discretion replace such Goods, issue you with a credit note for the price of such Goods or refund the price paid for such Goods.
2.7 Any claim that any Goods have not been delivered to you by us or our appointed carriers where we claim we have delivered the same to you, or left the Goods in a safe place or delivered the Goods to your neighbour and/or our appointed carriers have obtained a signature for the delivery of the Goods (from any of the above (where applicable), such claim must be notified by you to us within 7 days of their expected delivery. We shall then liaise with our carrier and/or our driver and we may require copies of two forms of personal identification documents from you (such as passport, driving licence, bank card etc) or any third party. Once we have reviewed all documentary evidence and statements from the relevant drivers we shall then come back to you within a reasonable timescale of our decision (to replace such Goods, issue you with a credit note for the price of such Goods, refund the price paid for such Goods or to not provide any of the aforementioned) which shall be final and binding.
2.8 If you fail to take delivery of the Goods or any part thereof at the time agreed for delivery then we will be entitled to cancel or suspend such delivery and all other outstanding deliveries and to charge you for the loss suffered.
3. PRICES AND PAYMENT INFORMATION
3.1 For Goods purchased via our website, the price you pay is the price displayed on this website at the time we receive your order/;
3.2 While we try and ensure that all our prices on our website are accurate, some prices may be incorrectly listed. If we discover an error in the price of the Goods you have ordered we will inform you as soon as possible and offer you the Goods at the correct price. We are under no obligation to provide Goods to you at an incorrect, lower price, even after we have acknowledged your order or despatched the Goods. If we cannot contact you, we will treat the order as cancelled. If payment has been made and you wish to cancel your order, you will receive a full refund of the price paid;
3.3 All payments are being made via our secure online payment system.
3.4 All prices are shown in pounds sterling (£) and include the V.A.T. at the current rate. VAT will be changed should the government raise or lower the VAT rate. We accept payment by credit and debit card and by PayPal.
4.1 Cancellations should be notified in by e-mailing email@example.com or by calling 01924365390, in all circumstances you should try to quote your order number to allow us to deal with your request quickly. A full refund, including the costs of delivery, will be made where you cancel your order prior to receiving it.
5.1 We will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case we will refund the price of the Goods to be returned in full, including the cost of sending the Goods to you.
5.2 which are incorrectly supplied and/or are returned as new in their original packaging, these items shall be refunded, exchanged or replaced if they are returned within 30 days of date of purchase of the Goods and proof of purchase is supplied;
5.3 We will examine the returned Goods and will either notify you in writing or via e-mail within a reasonable time of the refund (if any at all) to which you are entitled. We will usually process the refund due to you as soon as possible thereafter. For any entitlement of a refund to be due to you, the returned Goods must be in the same condition in which you received them with the original packaging and the product documentation. The Goods must not have been used (such as any smell of without limitation fuel, toxins or rubber shall invalidate any refund due to you) and, where applicable, must not have been removed from the sealed clear packaging. This includes electrical items, which are supplied in sealed clear packaging. Goods returned to us because they fail to comply with the Warranty will be refunded in accordance with the provisions of the Warranty Conditions
5.4 We will normally refund any money received from you using the same method originally used by you to pay for your purchase.
5.5 We guarantee to refund or replace any item you are not completely happy with when you return it to us in a saleable condition within 30 days of receipt. Refunds will be credited to your original method of payment. If you have received an incorrect item, please email us- we can resolve any problem. The refund will be processed once your goods are received into our warehouse. Please note that it may take up to 7 working days for the refunds to show in your account.
5.6 If we have made a mistake with an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.
5.7 If you change your mind or you have ordered the wrong item the cost of returning a product to us is your responsibility. If the returned item is not suitable for re-sale then we do reserve the right to refuse a refund. Please contact us before sending any orders but, we will provide pre-paid return label. This service will provide you with a tracking number which will help you track your parcel until it is delivered to us.
5.8 If you decide to use your own delivery method then we will not take a responsibility to refund the delivery costs.
Once the order is delivered to us we will issue a full refund of the amount you paid for the product.
5.9 We do not take responsibility for any other fees you paid to return the item.
Please always contact us before returning the item
6. COPYRIGHT AND TRADEMARK
6.1 The contents of these pages (including pictures, photographs, images, logos, written text and other materials) are the copyright trademark or registered trademark of HEYNER UK LTD. All rights reserved.
7. LIMITATION OF LIABILITY
Subject to the provisions of these terms, the following provisions set out the entire financial liability of us (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:
7.1 any breach of these terms; and
7.1.1 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
7.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from the Contract.
7.3 Nothing in these terms excludes or limits our liability:
7.3.1 for death or personal injury caused by our negligence;
7.3.2 under section 2(3) of the Consumer Protection Act 1987;
7.3.3 for fraud or for fraudulent misrepresentation; or
7.3.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
7.4 We will not be liable to you for:
7.4.1 any indirect or consequential, special or punitive loss, damage, costs or expenses;
7.4.2 loss of profit;
7.4.3 loss of business;
7.4.4 loss of income or revenue;
7.4.5 loss or corruption of or damage to data;
7.4.6 waste of management or office time; or
7.4.7 depletion of goodwill.
7.5 Our total liability to you under or connected with these terms will not exceed 125% (one hundred and twenty five per cent) of the price payable for the Goods and/or Services for any one event or series of connected events.
YOUR CONFIDENTIALITY AND PRIVACY
We guarantee to protect your privacy. We take care to make sure you receive the best protection possible for your personal information and any financial details that you provide. The heynershop.co.uk website is a secure site, and any personal data we collect from you is safe.
We abide by the Data Protection Act 1998 and we make sure that any personal information we hold is handled properly. This means that your information will be fairly and lawfully processed, that we will make sure that it is accurate, and that your information is not kept for longer than necessary. Your information will be kept secure and processed in line with your rights under the Data Protection Act 1998 and will not be transferred to countries (whether inside or outside of the European Economic Area) without ensuring that adequate protection is in place.
Information we might need from you
Your name, date of birth, address, customer number, telephone number, e-mail address, credit/debit card number, expiry date and issue number.
We may use the information you provide as follows:-
• To confirm receipt of your order, process it and keep you informed of progress
• To keep you up to date with new services, facilities, special offers and promotions (further details below)
• To enhance your shopping experience in the future by tailoring the site to meet your needs
We will not share your details with any third parties.
How to unsubscribe from marketing
If you decide at any time that you do not wish to be contacted for marketing purposes by heynershop.co.uk or you decide that you do not wish us to share information for marketing purposes with other brands we operate from time to time., you can unsubscribe easily by following the instructions below.
Please write to us, telephone our Customer Care Team or email us with your name and customer number in the message box.
Note: If you unsubscribe from mail from a brand, you may no longer receive a catalogue from the brand.
Please state as follows:
o That you no longer wish us to share information with us for marketing purposes.
o Type of communication you no longer wish to receive (e.g. mail, telephone, email).
Head Office Contact Details
HEYNER UK Ltd
Unit 16 Monckton Road Ind.Est,