DELIVERY

WE OFFER FREE UK SHIPPING ON ALL ORDERS!!!

WE HAVE ALL ITEMS IN STOCK!!!

WE DON'T CLOSE FOR LONG HOLIDAYS!!!


 

UK DELIVERY

Most of our items are shipped via Royal Mail. Standard delivery takes 2-3 working days. You can also choose faster delivery for extra few pounds (see all details below). When your item is dispatched you will be sent an email notification. We dispatch every day Monday-Saturday. Orders placed before 3.00pm are usually dispatched the same day on weekdays, orders placed on weekend or bank holiday are sent the next working day.

STANDARD DELIVERY WITHIN THE UK Royal Mail 48- FREE on all orders 2-3 working days 
FAST ROYAL MAIL 24 £2.99 per order 1-2 working days
UK MAIL NEXT DAY DELIVERY (Signature required) £5.99. Next day guarantee for orders placed before 3pm

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed. We advise you to group your items in one order. 

INTERNATIONAL DELIVERY

EUROPE International Recorded delivery £9.00 

(FOLLOWING COUNTRIES AVAILABLE:  

REST OF WORLD  International Recorded delivery £12.99

( FOLLOWING COUNTRIES AVAILABLE: 

PAYMENT INFORMATION

We kindly ask to pay for your order straight after the order is placed.

We accept all major credit/debit cards. All card payments are proceeded via our secure SagePay online payment system.

You can also pay by PayPal or over the phone: 01924365390

If you need a VAT invoice just click “I want to receive a VAT invoice” before proceeding the payment in your basket or email us later. It will be supplied in electronic form or together with the order.


CANCELLATIONS
Cancellations should be notified in by e-mailing sales@heynershop.co.uk or by calling 01924365390, in all circumstances you should try to quote your order number to allow us to deal with your request quickly. A full refund, including the costs of delivery, will be made where you cancel your order prior to receiving it.

 

RETURNS

We guarantee to refund or replace any item you are not completely happy with when you return it to us in saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment. If you have received an incorrect item, please email us- we can resolve any problem. The refund will be processed once your goods are received into our warehouse. Please note that it may take up to 7 working days for the refunds to show in your account.
If we have made a mistake with an item sent to you or it is faulty, damaged, of unsatisfactory quality or unfit for purpose, we will refund the delivery charges you have paid to receive that item unless it was sent to you with other items which you are not returning.
If you change your mind or you have ordered wrong item the cost of returning a product to us is your responsibility. If the returned item is not suitable for re-sale then we do reserve the right to refuse a refund. We do advise you to send your parcel back to us using a tracking service i.e. 2st Class Recorded Delivery. This service will provide you with a tracking number which will help you track your parcel as the parcel is your responsibility until it is delivered to us.